Jaguar #1 Two years in a Row
Labels: customer satisfaction, JD power and asociates, jdpower jaguar
Jaguar was placed # 1 in Customer Satisfaction with Dealer Service, Two years in a row. For a second year running, Jaguar is ranked No1 in the prestigious J.D Power and Associates 2008 Customer Satisfaction with Dealer Service (CSI) Sudy. According to Gary Temple, Jaguar VP for North American operations"To rank top in customer satisfaction service demonstrates again Jaguar offers products customers enjoy and that our dealers are committed to delivering outstanding customer experience".
The J.D. Power and Associates 2008 Customer Service Index (CSI) Study is the benchmark of customer satisfaction and Jaguar and its dealers have been recognized once again for providing a level of service that is unparalleled in the auto industry.Temple also mentioned :Customer Satisfaction excellence requires and outstanding team and commitment. Jaguars number one ranking is a reflection of the passion of our employees, our dealers and their personnel.
The 2008 CSI Study is based on responses gathered between January and April 2008 from 87,302 owners and lessees of 2005-2007 model year vehicles and measures service litigation, service advisor, in-dealership experience, service delivery, service quality and user friendly service.
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