Elmhurst Jaguar Blog | Chicago Jaguar Dealer Blog | Information on Jaguar Vehicles

Thursday, September 11, 2008

Jaguar Secures #1 Position for Customer Satisfaction from JD Power for Second Year Running

Jaguar, a premier automobile maker, has won #1 position for Customer Satisfaction with Dealer Service from J D Power and Associates. This is the second consecutive year that this company has been awarded this position by J D Power.

This award is given based on the responses 87,302 owners and lessees gave between January and April 2008. These responses were gathered from owners of 2005-07 model years of this vehicle.

Among the parameters on which these respondents chose their favorite vehicle were service litigation, service advisor, in-dealership experience, service delivery, service quality and user friendly service. This study, called the Customer Service Index (CSI) Study, is considered a yardstick for customer satisfaction automobile brands give their consumers.

Jaguar feels this is a vindication of their high level of product quality and service, team work and commitment to customers.

For more information please go through: http://www.elmhurstjaguar.com/campaign/jd-promotion.jsp

Labels: #1 Position, jaguar Customer Satisfaction, JD Power Award

---------------------------------------------------------------------------------------------------------------------------------------------------

Wednesday, September 3, 2008

The XF named Ward's Auto's interior of the year

The 2009 Jaguar XF was announced as a winner of its premium car Interior of the year award by Ward's Auto." The Jaguar XF exudes luxury and personality," the Ward's story reported. First, the...lines and shapes vowed the judges,...then they were intrigued by the materials and textures. "Competitive categories, valuated over a two month period, included: material selection, ergonomics, driver information, safety, overall value, fit and finish and design harmony.

The Jaguar XF took top homors in each. Consumers want something that gets the blood moving and makes them feel special the moment they sit down." says Ward's and the interior of the Jaguar XF does.

Labels: 2009 Jaguar XF, Jaguar XF, Jaguar XF Dealer, Jaguar XF Parts, Ward's auto, XF

---------------------------------------------------------------------------------------------------------------------------------------------------

Jaguar #1 Two years in a Row

Jaguar was placed # 1 in Customer Satisfaction with Dealer Service, Two years in a row. For a second year running, Jaguar is ranked No1 in the prestigious J.D Power and Associates 2008 Customer Satisfaction with Dealer Service (CSI) Sudy. According to Gary Temple, Jaguar VP for North American operations"To rank top in customer satisfaction service demonstrates again Jaguar offers products customers enjoy and that our dealers are committed to delivering outstanding customer experience".

The J.D. Power and Associates 2008 Customer Service Index (CSI) Study is the benchmark of customer satisfaction and Jaguar and its dealers have been recognized once again for providing a level of service that is unparalleled in the auto industry.Temple also mentioned :Customer Satisfaction excellence requires and outstanding team and commitment. Jaguars number one ranking is a reflection of the passion of our employees, our dealers and their personnel.

The 2008 CSI Study is based on responses gathered between January and April 2008 from 87,302 owners and lessees of 2005-2007 model year vehicles and measures service litigation, service advisor, in-dealership experience, service delivery, service quality and user friendly service.

Courtesy: Jaguar North America

Labels: customer satisfaction, JD power and asociates, jdpower jaguar

---------------------------------------------------------------------------------------------------------------------------------------------------